At Genuine Junction we believe a warranty should be easy to read. Everything that is covered, and everything that is not, is written below — no hidden clauses. The plan you purchased is printed on your invoice.
Quick summary: You choose your warranty plan when you buy — on most laptops a 3-month or 1-year plan; on MacBooks a 1-month or 6-month plan (a 1-year plan can be arranged at our store at the current rate). Maximum warranty is 3 years. 15-day exchange. Lifetime software support. Battery coverage depends on your plan (see section 3).
1. Warranty plans
Warranty plans offered: 1 month, 3 months, 6 months, 1 year, 2 years and 3 years (availability depends on the model). The plan applicable to your laptop is mentioned on your invoice and on the product page variant you choose.
Brand warranty (HP Care / Dell Care): some laptops still have part of the brand's own warranty left. The months shown on the product page are what is left today. Brand warranty keeps running, so it reduces with time — for example, if 7 months are left today and you buy 2 months later, about 5 months will be left. We confirm the exact remaining brand warranty before you buy.
2. What is covered
The hardware warranty covers factory and functional defects in the following components:
- Motherboard, RAM, SSD/HDD
- Keyboard, touchpad, speakers
- Charger, battery (as per section 3), web camera
- Cooling fan, heat sink, Wi-Fi card, CMOS battery
3. Battery & charger
- The battery is guaranteed to provide a minimum backup of 1 hour under normal operating conditions.
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1-month, 3-month and 6-month plans: 1 month battery warranty.
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1, 2 and 3-year plans: 3 months battery warranty.
- Battery warranty can be extended to match your hardware plan at our Hisar store for a nominal charge, quoted based on the model and battery.
4. Extended warranty (up to 3 years)
| Laptop price range |
Extend 1 → 2 years |
Extend 1 → 3 years |
| ₹10,000 – ₹20,000 |
₹2,500 |
₹7,000 |
| ₹21,000 – ₹30,000 |
₹3,500 |
₹9,000 |
| Above ₹30,000 (premium / workstation) |
₹5,000 – ₹20,000, model specific |
Extended warranty can be added at the time of purchase. Please call or WhatsApp us for the exact price for your model.
5. What is NOT covered
- Physical damage (cracks, drops, impacts or pressure marks)
- Liquid damage, moisture or rust
- Display panel or touch panel damage
- Fingerprint sensor and face unlock features
- Battery swelling
- CPU/processor damage caused by external power issues
6. Warranty seal
Every laptop carries Genuine Junction warranty seals. Tampering with, tearing, opening or removing these seals voids the warranty.
7. Motherboard warranty conditions
Motherboard coverage is limited to inherent manufacturing or functional defects. It does not cover damage caused by:
- Power surges, high voltage fluctuations or faulty power sockets
- Overheating due to use on beds, pillows or other soft, unventilated surfaces
- Burn marks, liquid traces, internal rust, scratched traces or unauthorised opening
8. Original and certified parts
We use original parts wherever possible. If an original part (for example an SSD or battery) has to be replaced, we may install a certified compatible part of equivalent performance, which remains covered under your warranty.
9. Lifetime technical support
Free assistance for software, system configuration and driver issues for as long as you use the laptop.
Support helpline: +91 99911 22639 · 11:00 AM – 6:00 PM, Monday to Saturday (Sunday closed).
10. 15-day exchange
You can exchange your laptop within 15 days of purchase. See our 15-Day Exchange Policy for details.
11. Payments, cancellations and refunds
- All sales are final. We do not offer cash refunds. Eligible concerns within 15 days are resolved through exchange, repair or replacement as per this policy.
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₹500 booking amount: refunded in full if, at delivery, the laptop does not match the specifications or condition we described or showed you. If the laptop matches and you choose not to buy, the booking amount is not refunded, as it covers delivery and our team member's visit. See our Shipping Policy.
12. Refer & Earn
Refer a friend to Genuine Junction and earn ₹1,000 when they purchase. The reward can be given to your friend as an instant discount or kept by you as cash/credit. Please confirm current referral terms with our team before purchase.
13. How to claim warranty
Bring the laptop with your invoice to our Hisar store, or call/WhatsApp our support team on +91 99911 22639. For unresolved concerns, contact our Grievance Officer (Varun) on WhatsApp +91 83070 07879.
14. Jurisdiction
These terms are governed by the laws of India. Subject to applicable consumer protection laws, disputes are subject to the jurisdiction of courts at Hisar, Haryana.
Last updated: October 2026.
