15-Day Exchange Policy

Changed your mind? Need a different model or a bigger budget? You can exchange your laptop within 15 days of the invoice date.

How it works

• Upgrade: Choose a higher-priced laptop and pay only the price difference.
• Downgrade: Choose a lower-priced laptop and the difference is given to you as store credit, which you can use for future purchases at Genuine Junction. Cash refunds are not provided.
• Defect within 15 days: If a covered defect appears, we will repair the laptop or replace it with an equivalent unit.

Conditions for exchange

• The laptop must be returned with its invoice and all accessories received with it.
• Genuine Junction warranty seals must be intact.
• There must be no new physical or liquid damage after purchase.

Where

• Exchange is free at our Hisar showroom.
• If you would like the replacement delivered to your city, a logistics fee of ₹1,500 per 200 km (or part thereof) applies. Delivery is currently available within Haryana only.

Good to know

• Exchange is subject to availability of the model you want.
• ₹500 booking amount: refunded in full if, at delivery, the laptop does not match the specifications or condition we described or showed you. If the laptop matches and you choose not to buy, the booking amount is not refunded, as it covers delivery and our team member's visit. See our Shipping Policy.
• Questions? Call +91 99911 22520 or WhatsApp us.

Last updated: October 2026.