This policy explains how Genuine Junction (“we”, “us”) collects and uses your personal data when you visit genuinejunction.com, contact us or buy from us. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
1. Data we collect
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Contact details: name, phone number, email, delivery address.
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Purchase details: products bought, invoice and warranty records.
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Messages: calls, WhatsApp messages and emails you send us.
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Website data: basic device and usage information collected by our store platform (Shopify) through cookies.
We do not ask for or store your card or bank details. Payments are handled by the payment provider you choose.
2. Why we use it
- To answer your questions and give live demos
- To process orders, deliveries, invoices and warranty claims
- To provide technical support
- To meet legal and tax requirements
We do not sell your personal data.
3. Who we share it with
Only with service providers who help us run the business — for example our website platform (Shopify), payment providers and delivery partners — and with authorities when required by law.
4. How long we keep it
As long as needed for your warranty and support, and for the period required under tax and other laws.
5. Your rights
You can ask us to access, correct or delete your personal data, or withdraw consent you gave earlier. Some records (such as invoices) must be kept as required by law.
6. Photos on this website
Photos of customers and team members on this website are shared with their consent. If you appear in any photo and want it removed — customer, current employee or former employee — send a request on WhatsApp to +91 83070 07879 with the page link or a screenshot of the photo.
To protect everyone’s privacy, we first confirm that you are the person in the photo, either through a short video call or by checking a government photo ID. You only need to show the ID; we do not keep a copy. Once verified, the photo is usually removed within 2–3 working days. During busy periods it may take longer, up to a maximum of 15–20 working days.
7. Children
Our website is meant for users aged 18 and above. Purchases by minors should be made by a parent or guardian.
8. Grievance Officer
Name: Varun
WhatsApp: +91 83070 07879
Email: contact@genuinejunction.com
Address: Genuine Junction, Railway Road, Near Bombay Type College, Elite Cinema Road, Hisar, Haryana – 125001
We acknowledge complaints within 48 hours and aim to resolve them within one month.
Last updated: October 2026.
