Shipping policy

Shipping Policy

Effective Date: 14 Dec 2024

At Genuine Junction, we are committed to providing reliable and efficient shipping services to ensure your purchased products reach you safely and on time. Please review our shipping terms below.

1. Shipping Coverage

1.1 We ship products only within India.

1.2 Delivery services are available across all major regions in the country. If your location is not serviceable, we will inform you promptly after your order is placed.

2. Shipping Partners

2.1 We work with multiple genuine and well-known courier services to ensure secure and timely delivery.

2.2 The choice of the courier partner depends on the destination and availability of services in your region.

3. Shipping Charges

3.1 We offer free shipping to all our customers, regardless of the location within India.

4. Delivery Timeline

4.1 The estimated delivery time is 4 to 7 working days from the date of order confirmation.

4.2 Delivery times may vary slightly during holidays, peak seasons, or due to unforeseen circumstances such as weather or logistical delays.

5. Order Tracking

5.1 Once your order is shipped, we will provide you with tracking information so you can monitor the shipment’s progress in real time.

5.2 Tracking details will be sent to the contact information provided at the time of purchase.

6. In-Store Pickup

6.1 As an alternative to shipping, we offer a free in-store pickup option.

6.2 Customers can visit our store to collect their orders during business hours at the following address:
Genuine Junction
Dainik Bhaskar Wala Office, Near Ravi Janana Hospital, Hisar, Haryana, 125001

6.3 Please notify us in advance if you wish to opt for in-store pickup.

7. Delivery Issues

7.1 If a product is delayed, lost, or arrives in a damaged condition, please contact us immediately at:

7.2 We will work with our courier partners to resolve the issue promptly.

8. Exceptions

8.1 While we strive to deliver all products on time, delays caused by natural disasters, strikes, or other events beyond our control may affect delivery timelines.

8.2 No ID proof is required for receiving the shipment. However, customers must ensure that the delivery address provided is accurate and complete.

If you have any further questions regarding our Shipping Policy, feel free to contact us.