Refund policy

Return and Refund Policy

Effective Date: 14 Dec 2024

Welcome to Genuine Junction. We are committed to providing quality products and clear policies for your convenience. Please read this policy carefully as it outlines our terms for returns, replacements, and warranty coverage.

1. Returns Policy

1.1 No Returns Allowed
We do not accept returns for any products once sold. Please ensure you inspect and verify the product thoroughly before purchase.

1.2 Damage-Based Returns
Returns are only allowed in cases of physical damage or defects identified at the time of purchase or during the warranty coverage. Damaged products must be reported immediately to our service center for assessment.

2. Replacement Policy

2.1 15 Days No-Condition Replacement

  • All products are eligible for a 15-day no-condition replacement.
  • Replacements must be processed directly through our service center at:
    Genuine Junction, NA, NA, Dainik Bhaskar Wala Office, Near Ravi Janana Hospital, Hisar, Haryana, 125001.
  • Phone: 999-11-22-478 or 830-700-7879
  • Email: Varunsaini08581@gmail.com or genuinejunction5878@gmail.com

3. Warranty Coverage

3.1 Warranty Duration
The warranty period varies depending on the product variant and customer selection at the time of purchase. Warranty options include:

  • 1 Month
  • 6 Months
  • 1 Year
  • 2 Years

Please refer to your invoice or product description to confirm your warranty coverage.

3.2 What is Covered
The warranty applies exclusively to hardware malfunctions that are not caused by customer misuse, unauthorized repairs, or accidents.

3.3 What is Not Covered
The warranty does not cover:

  • Swollen batteries, touch screens, chargers, and accessories.
  • Damage caused by liquid spills, drops, or other physical impacts.
  • Issues arising from software installation, viruses, or modifications.

4. Replacement Process

To initiate a replacement:

  1. Visit our service center at the address provided above.
  2. Provide proof of purchase (invoice) and details of the issue.
  3. Allow our team to assess the issue.

Replacements will be provided for eligible products within the 15-day replacement period.

5. Contact Us

For any questions or support, please contact us: